OUR PRODUCTS

We aim to provide you with the products stated on our website when you purchase them, however, due to the nature of our industry and the products that we sell there inevitably will be some variations in bulb sizes, shapes and colours between varieties. All photographs, descriptions and information are for guidance only.

DELIVERY

Delivery to UK Mainland addresses only. All orders are packed in delivery of receipt and despatched from the end of September onwards, harvest dependent. Amaryllis are packed and despatched from the end of November onwards (please ensure you place a separate order for Amaryllis) All products will be despatched to the address provided in Shipping at the checkout. We will not accept any liability for incorrectly supplied information if a product has been lost or damaged once delivered. We aim to get all products to you within 24 hours of despatch, however this is not guaranteed.

If delivery is delayed due to reasons beyond our control we will inform you, the customer, via email. We are unable to delay deliveries, our bulbs are sent out to you once they are ready to be despatched and will be safely transported to you ready to be grown on under your guidance.

PAYMENTS

All Payments are to be made online through our safe and secure payment system by card. Orders cannot be accepted without payment in Sterling.

POSTAGE AND PACKAGING

All orders are delivered by DPD using their 24 hour despatch service, all orders are subject to a £5.95 delivery charge, unless stated otherwise. You will be notified via email when your order is on it’s way, if you need to rearrange the delivery day, you can do this direct with DPD. Bulbs.co.uk are not responsible for rearranging deliveries, this must be done by you, the customer, directly with DPD.

PRICES

All prices include VAT at the current rate of 20%. In the event of a change in VAT or any other exceptional circumstances, bulbs.co.uk reserve the right to revise prices accordingly.

OFFERS AND PROMOTIONS

When we run offers and promotions online we adhere to the following guidelines:

·        All offers are subject to availability.

·        Sale items are limited stock, if we are unable to fulfil your order we will substitute with the most suitable alternative product.

·        Offers can only be redeemed once and cannot be used in conjunction with any other offer, unless stated otherwise.

·        Free P&P is on orders over the value of £65, delivery to UK mainland addresses only.

·        We reserve the right to amend or remove an offer at any stage.

AVAILABILITY

Availability is subject to crop and quality. Spring Flowering bulbs are available for ordering from the end of March for delivery from the end of September onwards, while stocks last. Orders are fulfilled in the order we receive them.

SUBSTITUTES

On very rare occasions, when we are unable to fulfil your order, Bulbs.co.uk reserve the right to provide a suitable substitute of nearest variety, of equal or greater value.

WARRANTY

We aim to provide high quality products to our customers and we warrant that any products not covered by a manufacturer’s guarantee, meet our specification and will be free from defects at the time of despatch.  If you are dis-satisfied with any products you receive, please contact our customer services via our contact page and we will aim come back to you within 24-48 hours.

RETURNS & REFUNDS

We understand that occasionally a product is sent incorrectly or an item maybe damaged or faulty so if you are not 100% satisfied with any of our products, please send an email to inform us of any issues as soon as you receive your order, to our customer service team at info@bulbs.co.uk and your query will be dealt with, within 24-48 hours.

Due to the nature of our products, we do not accept returns unless an item is incorrect, damaged or faulty. Please contact our customer service team immediately on receiving your order to discuss with the team the best way to move forward.

All returns are to be paid for by the customer if a return has been agreed with customer service in extreme circumstances.

CUSTOMER REVIEWS

We thank everyone that leaves a customer review on our products, we do reserve the right to review each one before it is published to ensure they are appropriate and not likely to cause offence. If you have any issues with our products, please do not hesitate to contact us so we can work together to resolve the problem, you can get in touch via our contact page.

COOKIE & PRIVACY POLICY

Please see our Cookie and Privacy Policy’s on the homepage of our website.

COMPLAINTS

Should you wish to raise a complaint about a product or our service, please email your complaint in writing to info@bulbs.co.uk.